Contact Scizino
The fastest way to reach Scizino is live chat, open 24 hours a day, 7 days a week. For anything that needs a written record, email us instead.
Scizino contact details and what to send where
Use contact@scizino.com for complaints, account closure or a duplicate account; support@scizino.com works for everyday questions. Write from the email linked to your account and add your username, so we can find you quickly.
| Item | Value |
|---|---|
| Live chat | 24/7 |
| contact@scizino.com |
Scizino support: which channel for which request
Pick the channel by the request: money and bonus questions go to chat, account-level matters to contact@scizino.com.
| Request | Channel | What to include |
|---|---|---|
| Complaint | contact@scizino.com | Account email, date, amount and a short description of what went wrong. |
| Account closure | contact@scizino.com | Username, account email and whether you want closure or a cooling-off break. |
| Closure or second account | contact@scizino.com | Both account emails, if a duplicate exists, so we can close the extra one. |
| Bonuses and cashier | Live chat 24/7 | Bonus name or payment method, amount, time of the transaction and a screenshot. |
| Other questions | support@scizino.com | Your username and one clear question; documents only if we request them. |
Scizino response and processing times
| Item | Value |
|---|---|
| Live chat | 24/7 |
| Document check | up to 24 hours |
| Withdrawal time | within 24 business hours of approval |
What to write to Scizino support
- Send from the address registered on your account, not from a work or spare inbox.
- Put the issue in one sentence at the top, before any details.
- Give the date, time and amount of the deposit or withdrawal concerned.
- Attach ID or bills only when we request them, not with a first message.
- Mention the language you would like the answer in at the start.